We may disclose personal information to other persons for certain specified purposes, including for credit information sharing, debtor tracing, marketing and contract administration. We will also provide personal information to law enforcement and other competent authorities in response to lawful requests and including where we believe that the disclosure of the information is necessary: for any criminal or civil legal investigation; to detect or prevent fraud or other criminal activities; to protect any person or the general public from harm or suffering loss or damages. Where we use domain administrators and outsourced IT suppliers, these administrators and suppliers may need to or may be able to access personal information in order to perform their services optimally. We may also appoint consultants to help us collect, interpret and use personal information in line with this Policy. Any third party administrators and suppliers appointed by us will be required to adhere to this Policy. We may from time to time share non-personally identifiable information, such as aggregated information, statistics and trends, with other companies, organisations and persons, including our publishers, marketers and social media consultants. If ownership of this website is transferred to someone else, all personal information in our possession may be transferred to the new owner. If we disclose personal information to third parties, we will limit the disclosure to the information necessarily required by the third party to fulfill the purpose for the disclosure. Other than in accordance with this Policy or necessary to deliver goods or services, we will not sell, share, or rent personal information to any companies, organisations or persons outside of our group structure without obtaining your consent, and any information that is disclosed will be on a need-to-know basis. We will ask you for consent before we use your personal information for any purpose not set out in this Policy.
We may from time to time make use of cookie technology, which comprises a small text file that is stored on your computer’s hard drive containing information about you, so that the next time you visit the website, the cookie is able to identify who you are. This enables us to achieve our goal of providing a valuable online experience to our users. You are, however, able to disable this cookie technology in your internet browser. Should you decide to do this, be aware that disabling cookies may result in services on this website not functioning correctly, optimally or as you would like.
While we will do all things reasonably necessary to protect our users’ rights of privacy whilst on the website, we cannot be held liable for any unauthorised or unlawful access to, or use, corruption or disclosure of any personal and confidential information.
We may need to change this policy from time to time to address new issues and reflect changes on our site. We will post those changes here so that you will always know what information we gather, how we might use that information, and whether we will disclose that information to anyone. Please refer back to this policy regularly.
Credit Card Acquiring and Security
Where credit card transactions are processed, we have implemented prudent security policies and procedures. No credit card details are stored on our website unless otherwise expressly advised, and in all instances customer details are stored separately from credit card details. All encryption complies with international standards. Encryption is used to protect the transmission of personal information when completing online transactions. Credit card transactions are processed by Stripe, SagePay and Payfast, being approved payment gateways. You may visit their websites www.stripe.com, www.sagepay.co.za and www.payfast.co.za, to view their security certificate and security policy. We only process refunds to the credit card used at the time of purchase. Please allow 30 days for the refund to appear on your credit card statement. Any refunds granted are subject to our terms of purchase.
Complaint and Dispute Procedure
In the event of any complaints or disputes, please email us at [email protected] with the full details of your complaint or dispute. We may require you to provide additional information and details before we are able to resolve the complaint or dispute. We endeavour to resolve complaints and disputes within 60 days after our receipt of all the relevant information.
Registered name: KITRIN (UK) LTD
Registration number: 2014/031856/07
Place of registration: United Kingdom
Our directors are: Oliver Nagaya, Ingrid Nagaya and Stephen Robert Paul Hodge
We choose the following address as our place of domicilium for all purposes related to this website, including in relation to any products, services or information supplied via this website under this agreement, and whether in respect of court process, notice, or other documents or communication of whatever nature.
Domicilium address: Bank House, 81 St Judes Road, Englefield Green, Surrey. TW20 0DF
Email address: [email protected]
Telephone number: +44 (0)1784 614 787
By using this Website, you consent to the collection, processing and disclosure of personal information in accordance with this Policy. If you wish to withdraw your consent to this Policy at any time in the future, you may do so by requesting us, in writing, to archive or delete your personal information in our records. Deletion of your personal information may, however, be subject to any applicable requirements placed on us by law to retain the personal information.