In today’s day and age, patients are demanding more from healthcare practitioners over and above their clinical care. Proper medical practice management is usually the key to helping patients achieve positive outcomes and a great experience in your private practice.
For patient management to be successful, healthcare practitioners need to do a few sets of activities to manage and deliver on patients’ rising expectations. This approach forces healthcare practitioners to not only focus on just providing clinical care but on patient management in its entirety.
We will be looking at ways how you could better manage your patients with a medical practice management solution. We know that in any business – if your client is not happy with your overall service, they might not return or even refer anyone they know to you.
Taking care of your patients’ overall needs helps retain and gain new clients for your practice. Let’s look at a few steps you can implement to manage your patients better.
A medical practice management solution is not only there to help run the business side of your practice but also helps with improving how your patients interact with your private practice.
How to Improve Patient Management using a Medical Practice Management Solution?
The following are some critical areas you need to consider in patient management.
1. Operational Efficiencies
Operational efficiencies can mean the difference between a satisfied or unsatisfied patient. Online reviews are essential in how patients decide on or evaluate a healthcare practitioner. Making sure that your operations are professional and easy helps improve client satisfaction.
2. Easy Appointment Scheduling
Some medical practice management software includes appointment scheduling capabilities and even the functionality for patients to book their appointments. These capabilities help reduce the time a patient would wait on a phone call to get a booking. Using such medical practice management software also allows you as the practitioner to set up your appointment availability.
3. Automated Client Reminders
Client reminders are a simple way to reduce the number of clients failing/ or forgetting to attend appointments or sessions. These can also remind clients of important events such as payment dates and other event-related activities.
4. Patient Engagement
Patient communication is very critical for any practice. Making sure there are accessible channels where a patient can easily engage with your private practice and receive feedback will improve patient satisfaction. Some professional billing systems have SMS and email options to make patient communication easier for your practice.
5. Patient-Centered Care
When patient management is effectively managed, you can quickly minimise the chances of errors and maintain a professional private practice. This private practice will result in patient satisfaction and the ability to scale patient acquisition and still provide quality care. In addition, word of mouth drives more patients and referrals in your private practice.
6. Going Paperless
A paperless private practice not only reduces costs but is also environmentally friendly. In addition, going paperless will save you and your patients’ time. Finally, this paperless private practice also helps reduce human error in your private practice operations.
Medical Practice Management vs Medical Billing Solutions
We believe there is more to a healthcare private practice than just the medical billing solutions that healthcare practitioners typically look for answers to. Therefore, a comprehensive medical practice management programme will involve all typical business areas. We will cover one of these areas since they are usually the most critical to keeping your private practice healthy – financial management for your medical practice management.
If you are looking for information related to medical billing solutions, we covered this comprehensive in our recent article on medical billing solutions. In our opinion, this type of solution is perfectly positioned for the healthcare practitioner that wants a team to be able to handle the medical practice management aspects in the private practice, rather than doing those functions themselves.
But if you’re the type of healthcare practitioner that actually wants to do the work yourself, and wants to learn and manage the medical practice management software, it is our clear opinion and purpose in life to mention that a medical practice management software is not just a medical billing solution – it must cover all business functions of your private practice.
Financial Management for Medical Practice Management
Being a professional in one field does not mean one can quickly gain knowledge in another area. It may be due to the person’s situation, lack of interest and time. In these circumstances, we need help from other professionals to get our work done. The above applies to healthcare practitioners since they are highly talented and knowledgeable. But healthcare practitioners, like most business owners, often cannot plan well with their finances. When healthcare practitioners have firm and organised financial management plans, they can provide efficient healthcare to all their patients and concentrate on the growth of their private practice. To do that, they need the help of a professional like a financial advisor to guide them. But the financial advisor also needs support and specific information to assist the healthcare practitioner effectively. How does the healthcare practitioner provide such information?
How Do Financial Advisors, Accountants and Tax Advisors Help You with Medical Practice Management?
For any private practice, good book-keeping, tax and accounting practices, will run the business side of the private practice smoothly. The financial management process is a part of an effective and efficient medical practice management solution. As a medical private practice grows, managing financial risks and challenges becomes complex. A healthy revenue system plays a significant role in maintaining the economic well-being of the medical private practice. The biggest problem is that many healthcare practitioners lack the proper tools and staff to efficiently manage the billing and finance aspects of their private practices. They also find it challenging to manage medical billing solutions and provide quality care simultaneously.
Financial advisors, accountants, and tax advisors help you manage your money and reach goals. They guide you regularly on investments, accounting documents, and tax deadlines. In addition, they ensure you comply with the rules you need to keep in mind. A common problem is not having time to do admin or get the financial reports done.
Is there a Missing Link with Practice Management Software?
We believe a missing link between practitioners and their financial advisors is an integrated platform to connect them easily. Our medical practice management software, IsoEvolve, bridges this missing link between the practitioners and their financial advisor, accountant, and tax advisor. It helps the practitioner to provide documents and information that are required regularly. The medical practice management software saves healthcare practitioners a lot of admin time to complete these functions.
What Do Our Clients Say About Medical Billing?
It is important for us to present the information related to medical practice management. It is equally important to us that we present a possible solution so that you can investigate this further if you need to. Whenever we buy or consider buying anything, we look for reviews and feedback from people we know, and sometimes from people that we don’t even know.
These are some honest reviews of clients using our medical practice management solutions.
Review from Paula Hildebrand, a Social Worker
“I have been using this system for a number of years and love its user interface and easy processes. It saves me so much admin time and is very accurate always. The team are fantastic in their support and patience with the questions I occasionally have. They assist me to have what feels like a customised good fit for my needs. Shaz and Oliver always make me feel like a valued customer.”
– Paula Hildebrand, Social Worker
Review from Theresa Munks, an Occupational Therapist
“I have been a client of Kitrin since January 2017, using their practice management software for my invoicing in my paediatric occupational therapy private practice. I find their system very easy to use and it has saved me a significant amount of time and stress in managing my accounts.
I find it very helpful in supporting my relationships with my clients as I can now keep the billing side of the practice separate from my therapeutic relationship with the children and their families. I have always found the software to work efficiently and have managed the online platform myself with very little IT knowledge.
Their support department is excellent and have always been readily available to assist with any queries I’ve had, even when they have been embarrassingly simple or due to a silly oversight on my part. They are as patient as they are efficient. I have particularly valued the team’s support as my practice has grown over the years, and then declined during the COVID-19 pandemic. They have always taken the time to understand the nature of my practice and assisted me in selecting packages that were affordable for my practice’s specific needs.
Despite the growth of the company they have always showed their appreciation for my loyalty as a very small client and have enabled me to continue using the aspects of their software that are applicable to my practice, without pressuring me in needing to upgrade to larger services which I would not be able to afford. I find this very rare during these times and I am deeply appreciative of it.
I cannot imagine continuing to practice without using them and I recommend Kitrin without reservation or hesitation. There really is no practice too big of too small that could not benefit from the services they offer.”
– Theresa Munks, Occupational Therapist
You can view the other client’s Google Reviews by using this Review of Medical Billing Solutions
Did We Miss Anything on Practice Management?
Clients are the most crucial part of any practice or business; without anyone to provide care, there is no practice. So patient management is one of the things that will help rules stay afloat and operational.
Remember that keeping your patients happy and satisfied will result in retaining your clients and growing your practice.
Having a medical practice management software can improve your patient management, allowing you to control how your practice is run.
Suppose you are looking into improving and growing your private practice or just need assistance with the business side of your private practice. In that case, you can book an appointment with our team, where we will go through your practice needs and discuss your needs related to medical practice management.