In a perfect world, every single invoice in your private practice would be paid. However, in reality, this seldom happens.
In the defence of your clients, it’s not normally an intentional behaviour. We all get busy, and to be honest, the people screaming the loudest get our undivided attention. In our experience, healthcare practitioners in private practice seldom scream the loudest to get this attention on their unpaid invoices.
Yes, you can threaten with attorney letters and even appoint a debt collector. But these are normally very expensive alternatives, and are normally the last resort of an exasperated healthcare practitioner.
We believe in a proactive and consistent approach to the unpaids management function in your private practice.
If you don’t have a dedicated person handling this for you, we now have a solution.
We will check each of your unpaid accounts at the start of each month to get a status of all current unpaid accounts. For medical aid claims, we will call each medical aid and determine the reason for non-payment. For each client account, we will contact the client at least 4 times in the month (using various communication methods) to confirm that they will be making payments. This approach not only provides a regular update on your unpaid accounts, but it allows you to have the ability to call the medical aid for those that do require a phone call.